Mediation Matters Melbourne - Privacy Policy  

Mediation Matters Melbourne is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.

In this Privacy Policy, a reference to we, us, or our means Mediation Matters Melbourne (ABN 84380405454) and our website refers to

Collection and Use of Personal Information 

We collect personal information in many ways, including by telephone, by email, by forms, via our website, from other publicly available sources from cookies and third parties. The type of personal information we may collect, hold and use includes, but is not limited to your name, address, phone number and email address. We may collect additional personal information from you from time to time. We collect personal information for the primary purpose of providing our services to you, providing information and marketing. It is important to us that your personal information is up to date. Please advise us as soon as practicable if you need to update or correct your personal information to ensure that we continue to provide quality services to you. You may unsubscribe from our mailing and newsletter at any time by contacting us in writing. 

Security of Personal Information 

We store your personal information in a manner that reasonably protects it from misuse and loss and unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. Although we take all reasonable measures, we cannot guarantee the security of information that is transmitted over the internet, nor in relation to circumstances that are beyond our control. 

Third Parties

We do not and will not share, sell or deal in personal information with any third party. Your personal information may be disclosed to third parties, within or outside Australia, in some circumstances, including the following: 

To our employees and contractors.
To third-party service providers who assist us in providing services to you, including but not limited to, IT services, data storage, data processing, web hosting, server providers, video conferencing, maintenance providers, marketing and analytics, professional advisors and payment systems operators. 
Where required or authorised by law or to enforce our legal rights. 
Where you have provided your explicit consent. 

Website Users

We may use cookies on our website from time to time to collect information about website traffic and how visitors use our website. This information may be used to improve our website and services. While cookies do not provide us with personally identifiable information, you can enable or disable cookies by modifying the settings in your browser.

Links to Other Websites

Our website may contain links to other sites. These links are meant for your convenience only. We do not have any control over those sites, and we are not responsible for the protection and privacy of any personal information which you provide while visiting those websites. This Privacy Policy does not govern those websites. 

Policy Updates

We may at any time at our discretion, vary this Privacy Policy as published on our website. 

Privacy Policy Enquiries 

If you would like any further information or have any questions about our Privacy Policy, please contact us at

Last updated: 30 July 2020


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